New certificate order or renewal
To order or renew an SSL certificate through Everleap, first log into the Everleap Control Panel, click "Services" from the top navigation bar and then select "SSL Certificates". Then click the "Buy Certificate" link to submit a new order or, when available, the "Renew" link to replace an existing certificate.
*Note that due to a transitional period with SSL certificate validation changes some existing certificates cannot be renewed. If you are not sure if an existing certificate should be renewed or replaced with a new certificate, a ticket can be opened with the Support Department for assistance.
Certificate & domain
When ordering a new certificate, select the certificate type via radial button from the "Certificate" pane. Defaulting to a RapidSSL which will secure the site's root and www subdomain. ie, "domain.com" and "www.domain.com"
If on a multi-site plan, from the "Site & common name" pane select the site to be secured from the "Primary site" drop-down. And if ordering a certificate for a subdomain or a domain pointer, select it from the "Common name" drop-down.
The "Certificate signing request" will be automatically filled out. While the CSR is required for all certificates, the entered information is only used for a TrueBusiness ID certificate order. If ordering a TrueBusiness ID certificate make sure to review and update any fields necessary. For any other certificate order it can essentially be ignored.
The Administrative contact will also be automatically filled out based on account information. The email address listed here will be used for certificate notifications, in cases where the account contact won't be handling certificate renewal. Or when a certificate order requires external validation for reissuance.
After all information has been reviewed on the initial page click the "Continue to validation" link.
Validation & installation
On the "Validation and installation" page the order overview is shown in the right two panes. And in the bottom left pane will be the site bindings for the ordered SSL certificate.
In the top left pane the system will be performing a check to verify if automated validation is available. Once completed the "Domain control validation" pane will update that validation is "handled for you" or that "action is required" (see below). In most cases, validation will be automated. However, in cases where http validation is unavailable and DNS is handled externally it may be necessary to add a TXT record to the domain's DNS host to complete validation.
After reviewing the information, clicking the "Place order" link for an order with automated validation will both validate and automatically install the issued certificate within a few minutes. If external validation is required, then after the TXT record is added and the domain is validated, the certificate will be issued and automatically installed.
If automated validation is unavailable then the notification above will appear. The certificate order can still be submitted and we will provide a TXT record for the order as well as for SSL reissuance requirements.