Adding a login to your Private MS SQL server takes two steps in two different places. You create the login itself in the Everleap Control Panel, which makes it exist on the server. You then assign it to a particular database using SQL Server Management Studio, which is what actually lets it read or write anything.
If you do only the first step, you will have a login that can connect but cannot see your data. That is expected, not a fault.
Once the login has been created through the Everleap Control Panel, connect to the database the login will be assigned to using SQL Server Management Studio. Once connected:
Connect to the database with the new login. It should be able to do whatever the roles you granted in the Membership step allow, and nothing more.
If you are unable or unfamiliar with connecting to the database through SSMS, add the new login through the Everleap Control Panel, then open a ticket with the Support Department and provide the database name and the role or roles to assign to the user.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add support@everleap.com to your trusted senders list in your email software.
A code was sent to the recovery email address. Please provide the 6-digit code.
A code can be retrieved from your authentication app. Please provide the 6-digit code.
An email was sent to your recovery email address. If you need further assistance, please contact your system admin.